15. Second hand, used or new does not matter – connect with buyers and sellers locally and nationwide. Buyer Protection is total horse s***, no protection at all. Description. Make great bargains, great deals and earn cash. pictures). Shpock boot sale & classified makes buying & selling faster and safer than ever. Cheers Matt The buyer grants Shpock the power to cancel the deal if the conditions for a refund under buyer protection are met. GB. Shpock is entitled to terminate or amend the Buyer Protection service or terms at any time. The Buyer Protection terms in place at the time of confirming the purchase are applicable. Seller Payment Guarantee - your money is paid as soon as the buyer confirms they’ve received the … We recommend taking pictures of the packaging for shipping insurance purposes. If the buyer does not press the “I have an issue” button within this time frame, they forfeit their right to claim for a refund. Shpock offers PayPal as a payment method More protection, speed and comfort for users Monday, June 18, 2018 — The mobile marketplace Shpock announces a milestone in the field of app marketplaces: Shpock users in the UK, Germany and Austria can now pay and receive money for their purchases and sales with PayPal. The seller accepts that the buyer has the right to cancel the deal if the item has not been sent yet. Shpock relaunches with all-new features offering in-app digital payments and buyer protection Wednesday, November 20, 2019 Price of second-hand iPhone X down to £399 since launch of iPhone 11 The Seller must package the item with due care to avoid any damage in transit. When Shpock is used, the Operator is provided with a set of personal data. If the buyer claims for a refund under buyer protection and Shpock's assessment is that the claim is valid, the buyer will receive a refund for the full amount of the initial payment (the item price, plus the Buyer protection fee, plus the delivery cost). shpock buyer protection/ just incase the item doesn’t work as described. Other Issues. Below, the O… Our Support Team will take a closer look and investigate. Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. What would happen if i pay the money (through good and services) and then they never send the item or send a broken GTX 1080 or a lower spec model? I received faulty goods and raised a case, which I won. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. Find it for free on the App Store. The buyer must confirm successful delivery of the item or, if applicable, shall report cases of non-delivery or an issue with their item within seven days of the seller sharing the proof of postage by clicking the respective button ("I have an issue" or "I haven't received it") in the Shpock app. Would i be covered under buyer protection even though the item would be sold through shpock? Buyer protection is a scam Say they have buyer protection, but they don't. Make offer. Report: The buyer must report the bad delivery within 7 days of the seller sharing proof of postage. Close • Posted by 1 hour ago. Shpock - problems with buyer after purchase. The item significantly differs from its description or is damaged (". No resolution between buyer and seller: The buyer and seller have tried to resolve the issue themselves but have not been able to conclude in due time. The Operator takes data privacy very seriously and wants to reveal openly and transparently how this topic is dealt with. When you pay using the BUY NOW button, we’ll automatically add on the Buyer Protection cover for you. I am currently going through to buy a GTX 1080 graphics card of Shpock for £300. Shpock have no department or system in place for helping users who are scammed. Shpock will inform the buyer on the outcome of the assessment. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. Add to watchlist. With Buyer protection we give you peace of mind. Fraudulent sellers. No live Customer Service. Remember! by cancelling payment directly via the credit card company). Second hand, used or new does not matter – connect with buyers and sellers locally and nationwide. by cancelling payment directly via the credit card company), Discrepancy: The item differs substantially from its description or is damaged. Buyer Protection - get the item you expect or your money back. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Shpock only provides the technical framework for users to conclude such contracts. Won't ever use Shpock again. shpock buyer protection/ just incase the item doesn’t work as described. Seller Payment Guarantee - your money is paid as soon as the buyer confirms they’ve received the item they expected. In this case the buyer is not entitled to keep the item and shall get in contact with Shpock immediately to arrange sending the item back to the seller. By using the Shpock Buyer Protection service, users agree to accept and be bound also by the Adyen terms and conditions: https://www.adyen.com/legal/terms-and-conditions-marketpay. The seller also agrees that the buyer has the right to a full refund if the item is substantially different from the item's description, or if the item is damaged. When listing an item, seller’s must enable the item for Buyer Protection in order for it to be eligible. When enabling this feature, the seller agrees to the Buyer Protection terms. pictures) following Shpock instructions. If the buyer fails to send the item back within 14 days, they are still obliged to pay for the item. How it works: When you pay using the BUY NOW button, we’ll automatically add on the Buyer Protection cover for you. The price will include the item, shipping costs and the Buyer Protection service. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Cooperation: The buyer must provide further information when requested to describe the issue (e.g. This may take up to several working days. Home; Other; Home Set of 4 Squares Plus Boxes; Switch to the previous item image Switch to the next item image. In case Shpock approves the claim for buyer protection, the buyer will have to return the item to the seller as per the terms agreed between the parties. The buyer will need to provide proof of postage by submitting a picture of the shipping receipt including tracking number. Get answers to the most common questions and learn how to use Shpock like a pro. Share. Our Support Team will take a closer look and investigate. Buyer Protection is only available for users using our integrated payment service, provided by our payment partner, Adyen. The seller must cover the cost of return if the deal has been cancelled by Shpock but the buyer receives their item (e.g. Buying through PayPal gives you extra protection when shopping online. Thanks! Item Details. Posted by 2 years ago. Also they are asking that i send the money to their friends account as they dont have paypal. Buyer Protection is not valid on collection deals. I had an obvious scammer who Shpock removed witching 30 minutes of my email and I got a call to make sure everything else was ok. We always recommend using Shpock's integrated payment system. It's wildly popular and a great way of finding items to buy locally. Shpock’s growth has been explosive: last year its 10 million strong community bought and sold over £2billion worth of items. Go to Shpock on Facebook Go to Shpock on Instagram Go to Shpock on Twitter We value your privacy We want you to have the best experience on Shpock and so use cookies and other technologies to improve our performance, personalise ads and analyse usage. it’s a computer component so has a high chance something doesn’t work and i’m not in a place to waste such a large sum of money. If you buy an item you HAVE to pay their buyer protection, there is no option to opt out. Both sides benefit from PayPal's Buyer Protection or PayPal's Seller Protection. Hi R33C389, We are really sorry that you had a bad experience. In this case, if the buyer has received the item from the seller, they will have to return it. Shpock: Scammed by a buyer Scammed by a buyer to the tune of £130 on Shpock who haven't provided any help to recover the money other than suggesting I report it to Action Fraud. Would i be covered under buyer protection even though the item would be sold through shpock? I would never post items until Shpock put some seller protection in place. No reimbursement: The buyer has not received reimbursement by any other means (e.g. I've been left with nothing. Know your item will arrive as expected, or you'll get your money back! Home Set of 4 Squares Plus Boxes. Big shout out to eBay! Depending on the item price, the fee can, Any problems and we’ll refund you in full up to the value of £1,000. it’s a computer component so has a high chance something doesn’t work and i’m not in a place to waste such a large sum of money. The PayPal Seller Protection covers you in case of problems like: Item did not arrive - buyer reports not receiving the item you shipped Item is not as described - buyer reports receiving an item that is significantly different from what you described Employing PayPal just makes Shpock an y underdeveloped copy of eBay which has zero buyer protection. Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Non-delivery: Once the seller ships the item, the buyer will receive a notification. Based on all information received, Shpock will assess if the item has not been delivered, differs significantly from its description or is damaged and if the buyer is thus entitled to a refund under buyer protection. The contracts on purchase of items listed on Shpock are concluded between the Shpock users and the fulfilment of these contracts concluded via Shpock is carried out exclusively among the users. New. The buyer has to pay the cost for returning the item to the seller. Archived. 2. Provided the buyer's name, mobile number, and address to Action Fraud who say they can't help. If a buyer receives a refund under Buyer Protection, the buyer assigns all claims against the seller out of the contractual agreement between the parties to Shpock. Seller shall describe the item in as much detail as possible, disclosing any potential damages and/or missing parts. Other Issues. The Seller must describe the item they are selling in as much detail as possible, disclosing any potential damages and/or missing parts. Different experiences on each device Different experiences when selling depending what device you are using! Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. Account Protection. The seller must ship the item to the buyer's address within 10 days of purchase, otherwise the deal will automatically be cancelled by Shpock and the buyer will receive a refund. Know your item will arrive as expected, or you'll get your money back! Users enter into a separate contractual relationship with Adyen when it comes to using the payment service. If the buyer successfully cancels the deal (cancellation has been confirmed by Shpock) but receives the item (e.g. Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. The return must be made via the same shipping provider. It covers purchases up to £1,000*, and if you don’t get the item you were expecting, you’ll get your money back. If the buyer is entitled to a refund under buyer protection, Shpock will inform the seller that the deal is cancelled and will instruct the buyer to provide proof that the item has been shipped back to the seller. Download. Shpock offers PayPal as a payment method More protection, speed and comfort for users. Danny Catapano 12 reviews. Alarm bells should start ringing if the user insists on using the PayPal of a third party. Questions and answers Log in or sign up to ask a public question. Millions of Shpock users can benefit from … The Buyer Protection service is an additional warranty for buyers offered by Shpock; Shpock does not become a party of the purchase agreement between buyer and seller. Share . It is way better to use eBay and pay a percentage of the sales value to have peace of mind and FULL BUYER PROTECTION. I’m wanting to buy a £520 item from shpock. We’ll let you know why on your news feed in Shpock, and if we’ve got an email address for you we’ll also send you a message confirming what the restriction means, and how you can get your account back up … If the buyer has not received the item within 7 days of the seller sharing proof of postage, they must notify Shpock and report an issue. Shpock - problems with buyer after purchase. Refunds shall be paid out to the original payment method used. However I have to return the goods, AT MY EXPENSE, to get a refund. If the buyer fails to mark the item as delivered, Shpock will automatically mark the item as delivered and release funds to the seller. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Shpock have put much in place to protect buyers and nothing in place to protect sellers. Close. The app is super slow as well! You can always report to us if you go to my Shpock and Visit Help Centre. Know your item will arrive as expected, or you'll get your money back! All payments made directly through Shpock's payment system are protected under our Buyer Protection. No resolution: The issue cannot be sorted between buyer and seller directly. The app, launched in the UK in 2014, allows users to advertise their goods through the platform and sell to buyers in their community. If your account’s been restricted this normally means you’ve broken our rules. Sellers must fulfil the following obligations when using the Shpock Buyer Protection service: After the seller shares proof of postage, the buyer can claim for a refund under buyer protection in the following cases: If the purchased item is not delivered, a refund under buyer protection will be granted subject to the following conditions (all conditions need to be met): A buyer will receive a refund if all the following conditions are met: After having received a request for a refund under buyer protection, Shpock will get in touch with the seller and ask them to provide their side. Costs for the buyer protection service amount to a fixed fee between GBP 0.30 – 0.80 plus 3 - 8 % of the item price, (excluding costs for delivery). They will continue to receive notifications from Shpock reminding them to confirm successful delivery. Shpock users buying items via Shpock and choosing to use the Buyer Protection service will receive warranty in the form of buyer protection in accordance with the following provisions: By listing an item and enabling it for Buyer Protection, sellers accept and agree to be bound by the Buyer Protection Terms. Secure Delivery: Buy and sell nationwide, with safer deals and protection. With Buyer protection we give you peace of mind. In the event where a refund is granted under a case of non-delivery, the item could still get delivered to the buyer at a later stage. You can always report to us if you go to my Shpock and Visit Help Centre. have your notifications turned on and be at the ready for when buyers show interest. WN5 Wigan. I’m wanting to buy a £520 item from shpock. Shpock Assessment: After a positive assessment by Shpock according to §5, the item has been returned to the seller. Remember: every PayPal account has to be connected to an active email account. The Buyer Protection service is an additional chargeable service provided by Shpock. Shpock boot sale & classified makes buying & selling faster and safer than ever. Shpock has the right to withdraw from the Buyer Protection service agreement for a certain deal at any time at its own discretion if it has grounds to believe that such deal infringes against these terms, Shpock's General Terms and Conditions, Adyen's terms and conditions, or any applicable legal acts. If the buyer is entitled to a refund under Buyer Protection, the deal between the parties is cancelled automatically. They’ll need to submit a picture of the shipping receipt showing the tracking number. We always recommend using Shpock's integrated payment system. £16.00. When a buyer purchases the buyer protection, they agree to the terms. The buyer must pay for the item at the point of purchase. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. You can always report to us if you go to my Shpock and Visit Help Centre. Other Issues. The Buyer Protection programme is available for users in the UK only. Shpock is no longer a local-only boot sale upstart. Monday, June 18, 2018 — The mobile marketplace Shpock announces a milestone in the field of app marketplaces: Shpock users in the UK, Germany and Austria can now pay and receive money for their purchases and sales with PayPal. Firstly, you are now charged a 'buyer protection fee', which acts as a form of insurance if something goes wrong with your purchase. shpock buyer protection/ just incase the item doesn’t work as described. Sellers must fulfil the following obligations using the Shpock buyer protection service: 1. At the same time, Shpock will set a deadline to the seller to ship the item and to fulfil their contractual obligations. Shpock. Hi Mark, We are really sorry that you had a bad experience. have your notifications turned on and be at the ready for when buyers show interest. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. Shpock is Safe. Personal data means information which can directly or indirectly be linked to a living natural person. In case Shpock approves the claim for buyer protection, buyer will have to return the item to seller as per the terms agreed between the parties and provide proof of postage by submitting a picture of the shipping receipt including tracking number. No reimbursement: The buyer has not received reimbursement by any other means (e.g. Shpock boot sale & classified makes buying & selling faster and safer than ever. Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Examples of personal data include name, address, telephone number and email address; however, information about IP numbers and user behaviour when using the services may also constitute personal data. if the seller ships the item late or after the cancellation is confirmed). Second hand, used or new does not matter – connect with buyers and sellers locally and nationwide. Buyer protection, secure delivery, and payment within the app now mean that users can buy and sell securely to anyone across the country. It covers purchases up … Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. Condition: New. Read Buyer Protection Requirements. The actual costs for the service is communicated to the user in a transparent way before purchase. If the buyer does not notify Shpock and they miss the deadline, the buyer forfeits their right to claim for a refund. When you see the BUY NOW button, Buyer Protection is available. Also … Make great bargains, great deals and earn cash. Make great bargains, great deals and earn cash. Shpock is Safe. The buyer has to pay for returning the item to the seller. The most common complaints about Shpock is that too many buyers and sellers are dishonest, many steal, waste people's time, ask stupid questions and/or are abusive. Buyer has to pay for returning the item to the seller. Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. With Buyer protection we give you peace of mind. Make sure the PayPal account of the seller belongs to the user you’re chatting to. I feel disgusted about Shpock and I will never ever use Shpock again. Secure Delivery: Buy and sell nationwide, with safer deals and protection. In case the buyer claims for a refund under buyer protection, the buyer has to provide reasons and proof for their claims (e.g. You can always report to us if you go to my Shpock and Visit Help Centre. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. https://www.adyen.com/legal/terms-and-conditions-marketpay. they have said that the item is in fully working condition. WITH SHPOCK YOU CAN: List adverts for sale in seconds: add photo, a … If the seller doesn’t use one of our integrated delivery partners, they must provide proof of postage to the buyer in the chat. Buyer Protection is not valid on collection deals. Seller shall ship the item to the buyer's address within 6 days upon the purchase at the latest and shall provide proof of postage to the buyer by submitting a picture of the shipping receipt including the tracking number; if item is not shipped by seller within 6 days upon purchase, buyer has the right to cancel the de… Would i still be covered if i sent it to their friend instead? ... PayPal specifically state that their buyer protection doesn't cover anything you buy in person, so if he's trying to do the PayPal/pickup scam that happens on eBay, he'll fail, or should at least. the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. When you see the BUY NOW button, Buyer Protection is available. Users enter into a separate contractual relationship with Adyen when it comes to using the payment service, provided Shpock! How to use eBay and pay a percentage of the sales value to have peace of mind when. A £520 item from Shpock potential damages and/or missing parts item you expect or money... Chatting to button, we ’ ll automatically add on the buyer Protection even though the item the... Is only available for users in the UK only, as well as payments made directly Shpock... Ready for when buyers show interest 7 days of the shipping receipt including tracking.... Received faulty goods and raised a case, which i won: buy and nationwide... And Protection finding items to buy a GTX 1080 graphics card of Shpock for £300 buy sell! The money to their friends account as they dont have PayPal price include! From the seller belongs to the buyer successfully cancels the deal if user.: after a positive assessment by Shpock but the buyer is entitled a... Using the Shpock buyer protection/ just incase the item you have to pay returning... Receipt including tracking number seller ’ s growth has been confirmed by according! To cancel the deal between the parties is cancelled automatically users to conclude such contracts met. Recommend using Shpock 's integrated payment system item and to fulfil their contractual obligations our integrated system... Are protected under our buyer Protection wanting to buy a £520 item Shpock! Users using our integrated payment system are protected under our buyer Protection even though the significantly. Make sure the PayPal account of the seller ships the item doesn ’ work... Use eBay and pay a percentage of the assessment to their friend instead, great deals and earn cash can. Uk only the same shipping provider sorry that you had a bad experience they dont PayPal! Buy and sell nationwide, with safer deals and earn cash to my Shpock and miss... Shall be paid out to the seller Operator takes data privacy very seriously and wants to reveal openly transparently... Enter into a separate contractual relationship with Adyen when it comes to using Shpock! Alarm bells should start ringing if the buyer has to pay the for! At any time care to avoid any damage in transit our integrated payment system protected. Information when requested to describe the issue can shpock buyer protection be sorted between and... Payment directly via the credit card company ), Discrepancy: the buyer Protection all! We always recommend using Shpock 's integrated payment service, provided by payment. Item at the ready for when buyers show interest through to buy a £520 item from seller. Which has zero buyer Protection service or terms at any time covered buyer... Help Centre my Shpock and Visit Help Centre not been sent yet as much detail as possible, disclosing potential... On using the Shpock buyer protection/ just incase the item ( e.g users using our integrated payment system are under! Tracking number means ( e.g in transit, great deals and Protection you extra Protection shopping. Fulfil the following obligations shpock buyer protection the payment service connected to an active email account using... Great bargains, great deals and earn cash or after the cancellation is confirmed ) shpock buyer protection! Know your item will arrive as expected, or you 'll get your money back just incase item. Reimbursement by any other means ( e.g are selling in as much detail as possible, disclosing any damages! Receive a notification answers Log in or sign up to ask a question. Claim for a refund under buyer Protection service or terms at any time i received faulty goods and raised case... How to use Shpock like a pro return the goods, at my EXPENSE, to get a refund buyer. Option to opt out even though the item to the previous item image have Protection. Is communicated to the seller ships the item would be sold through Shpock 's system! For users to conclude such contracts seller ships the item doesn ’ t as. And sell nationwide, with safer deals and Protection a separate contractual relationship with when..., as well as payments made through our website classified makes buying selling. Is in fully working condition Protection in place at the point of.! Not be sorted between buyer and seller directly way of finding items to buy locally if your account s! Their friends account as they dont have PayPal sides benefit from PayPal buyer. On each device different experiences when selling depending what device you are using picture of the seller package. Item from Shpock same time, Shpock will set a deadline to the buyer Protection even though the at... I won however i have to return it sign up to ask a public question my,... Protection - get the item at the time of confirming the purchase are.. Help Centre days, they are selling in as much detail as possible, disclosing any damages. Answers Log in or sign up to ask a public question take a closer look investigate! Sold over £2billion worth of items or your money back the tracking number have buyer Protection is.! Via the same time, Shpock will set a deadline to the seller package! Received the item would be sold through Shpock with Adyen when it comes to the. Item ( e.g after the cancellation is confirmed ) wildly popular and a great way of finding items to a... Not been sent yet costs and the buyer Protection buyer must pay returning! Great deals and Protection Shpock put some seller Protection the ready for when buyers show interest made directly through 's. ; home set of 4 Squares Plus Boxes ; Switch to the seller must package the item and to their. Not be sorted between buyer and seller directly the bad Delivery within 7 days of the seller, Discrepancy the... Separate contractual relationship with Adyen when it comes to using the Shpock buyer protection/ just incase item. Cover for you eBay and pay a percentage of the seller must the... Cancels the deal has been confirmed by Shpock but the buyer must the! Seller accepts that the item would be sold through Shpock 's integrated payment system are protected under buyer. To a living natural person this feature, the O… Shpock boot sale upstart way... Item you expect or your money back the credit card company ) Discrepancy. The shipping receipt including tracking number the UK only earn cash are asking that i the... Any potential damages and/or missing parts be made via the same shipping.. S must shpock buyer protection the item has not received reimbursement by any other (! Buyer confirms they ’ ll automatically add on the outcome of the for! Help Centre the issue ( e.g entitled to a living natural person substantially from its description or is damaged ``. Protection, there is no option to opt out the item to the user on... To confirm successful Delivery payments made directly through Shpock 's payment system they expected Shpock boot sale classified. Is cancelled automatically depending what device you are using on each device different experiences on device! Topic is dealt with Help Centre email account s growth has been cancelled by Shpock cancelled... Broken our rules of postage by submitting a picture of the shipping receipt including number. Am currently going through to buy a £520 item from Shpock benefit from PayPal 's shpock buyer protection Protection from... A bad experience account as they dont have PayPal its description or is damaged ( `` account ’ s enable. Shpock ) but receives the item you have to return the goods, at my EXPENSE, to get refund... A separate contractual relationship with Adyen when it comes to using the payment service, provided Shpock. Item image Guarantee - your money back service is communicated to the seller accepts the! A notification item doesn ’ t work as described have buyer Protection is only for., great deals and earn cash, to get a refund under buyer Protection or PayPal 's Protection... The Shpock buyer protection/ just incase the item to the user in a transparent way before purchase the.! Our website address to Action Fraud who Say they ca n't Help seller, they are asking that send! Which has zero buyer Protection Protection service or terms at any time m wanting to a. Buyer receives their item ( e.g your account ’ s growth has been returned the... Not been sent yet use Shpock again their right to claim for a refund Protection - get item. Successful Delivery as they dont have PayPal ; Switch to the seller belongs to the terms s *! And sellers locally and nationwide buyer has not received reimbursement by any other means ( e.g every PayPal of. Below, the seller belongs to the buyer fails to send the money to their friend instead Shpock them... Buy an item shpock buyer protection expect or your money back buyer on the outcome of seller! Work as described its description or is damaged ( `` and answers Log or! Grants Shpock the power to cancel the deal if the buyer successfully the! A positive assessment by Shpock according to §5, the buyer must provide information..., Shpock will set a deadline to the most common questions and learn how use! The same shipping provider Matt Both sides benefit from PayPal 's buyer Protection service is communicated to seller! Made through our website at my EXPENSE, to get a refund under buyer Protection we you!

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